::
FREQUENTLY ASKED
QUESTIONS
STONE TEXTURE AND
FINISH COLORS:
Cast Stone products are
molded and cast by hand,
using classic molding techniques.
Variances in stone texture
and color are to be expected.
Colors can vary by 10%
from one piece to the next
and no two products are
ever exactly the same.
TEXTURES AND COLORS:
Click
here to access our Color
Sample Chart
EXTERIOR
USE:
If
a product is to be used
outside and needs
to be weather resistant,
please notify CSE with
your order. Items intended
for exterior use, including
fireplace surrounds and
table tops and bases,
will be produced in a
glass-reinforced concrete
product, which is impervious
to sun and weather. The
interiors of planters
and pots
are
resin coated
to prevent seepage and
damage to the pot.
Note:
All pots should be
drilled for drainage.
Pots will not be drilled
unless stated on order.
Note:
The “Old World” finishes
should not be used outdoors
or exposed to moisture.
FIREPLACE SPECIFICS:
Our casting is done in
non-combustible materials,
and our designs are suitable
for metal fireboxes as
well as masonry fireboxes,
for gas inserts as well
as traditional wood-burning
fireplaces.
Custom
sizing:
Smaller
width 185.00 net
Larger
width 285.00 net
Adjust
height at feet 165.00 net
A
hearth is provided with each fireplace
order.
Please
fax or call for specifics
on hearth selections.
Six slips ( 12” by 24”cast
stone “tile” pieces
used to cover the front
of the fireplace wall
between the firebox opening
and
the fireplace surround)
will be provided with
each fireplace order.
Measuring space for fit
of fireplace surround:
forms to help you determine
measurements of fireplace
surround vs. your available
space will be faxed or
mailed on request.
INSTALLATION:
General
installation information
will be sent on request.
Many installers of tile
and stone products are
now qualified and experienced
in this type of installation.
We will be happy to confer
with your installer before
he begins the work.
CUSTOM WORK:
We welcome
inquiries for Custom Orders,
from your designs or from
designs which we will produce
to meet your specifications.
Our in-house design staff
will be happy to help you
realize your vision. This
includes architectural
elements for exterior or
interior use, including
window and door surrounds,
moldings and trim pieces,
custom signage, medallions,
etc.
PRICING:
Pricing and/or
pricelists will be sent
on request. Please specify
if you are a builder or
an interior designer.
CATALOGUES:
Are
available for $25.00.
Catalogues are free
to licensed builders
and interior designers
with a current sellers's
permit.
LEAD TIME:
Please allow
6 to 8 weeks before required
shipping date. Most orders
can be processed in 4 to
6 weeks. Please note required
installation date on your
inquiry. For custom orders,
please allow 8 to 12 weeks,
as prototypes and molds
will have to be fabricated
before items can be produced.
ORDERING:
Please E-mail your inquiries
to info@caststoneelements.com,
or fax us at 760-883-5666.
You can also use the inquiry
form attached to this website.
No phone calls please for
initiating inquiries/orders.
>> Inquiry Form...
SAMPLES:
Requested color/texture/finish
samples will be sent after
initial inquiry/contact
is established with CSE.
PACKAGING:
We recommend crating of
cast stone products to
avoid chipping or breakage
in shipping. However, it
is possible to arrange
shipment with a reliable
shipping company who can
blanket-wrap the products
for delivery.
Crating charges:
Please
call for assistance with
crating prices:
760-883-5666
SHIPPING:
CSE will assist
with shipping arrangements.
Shipping charges will be
paid by customer. Please
advise CSE if you have
a preference of shipping
providers and we will coordinate
the pickup at the factory
with the shipper.
CAST
STONE ELEMENTS can be contacted
through fax
at 760-883-5666, or
by
e-mail at: info@caststoneelements.com
You can also respond
through this website
using our
inquiry form >> Inquiry
Form...
Our
offices and studio showroom
are located at
36555 Bankside,
Suite B.,
Cathedral City,
CA., 92234.
Phone 760-883-5808.
An appointment to visit
showroom and tour the
studio is recommended.
